Unit 4 assignment – queue problem
In this analysis, we will examine the queuing theory and apply it to wait times at a call center.
Review the discussion and sample problem.
Now we will perform optimization using the same methodology but with different values. Use the values below (or download them here call_center [Excel file]) and perform the optimization.
Include a one-page description of your findings
Include a copy of your Excel spreadsheet with each stage of the problem worked.